You cannot sign in
Check: are you sure you have an account? Accounts in Goosy Bear are created by invitation — there is no sign-up form. If you were invited and the password is not working, use Email me a sign-in link on the sign-in page and click the link that arrives; it signs you in without a password. Continue with Google works if that is how your email is set up. If none of the three work, ask an owner or admin on your account to check the invitation reached the right address.Something you asked for has not happened
Check: open Review. It is almost always there. Goosy prepares work; he does not publish it, spend on it, delete anything or change anyone’s access on his own. All four stop at an approval gate, and everything waiting on a decision collects in that one queue. How approvals work is the whole picture.A post did not go out
Check: the band above the grid in Schedule. When a publish fails, a band appears there naming the platform, the time it was due, and what happened. The same failure shows on your dashboard as a Publish check waiting on you. The usual cause is a connection that dropped — see the next entry. Note that retrying from that band is not available yet: the only action there today is Cancel. Cancel it, fix the connection, and re-create the piece.A connection stopped working
Check: Settings → Integrations, then the Attention filter. It narrows the page to exactly the connections that need you. A card in that state says the latest health check failed and when it last succeeded; a banner at the top of the page names the provider too. Press Reconnect and approve the access again at the provider. Access expires, passwords change, and people remove apps at the provider’s end — this is normal maintenance rather than a fault. Connect your channels has the full state table.Goosy keeps asking about small amounts — or spent without asking
Check: Settings → Account → Spending & approvals, and read which of the three choices is selected.- Ask me every time — everything that costs money stops for you. If Goosy is asking about small things, this is why.
- Work within a monthly budget — work that fits inside the budget runs without asking you first. That is the point of setting one, and it is the setting people are most often surprised by.
- Describe it in your own words — your sentences, read into a budget you can check before saving.
The numbers on Analytics look wrong or empty
Check: the line at the top of Analytics — 2 of 6 sources connected · last 4 weeks. It tells you how much of the picture the page has before it shows you anything. Nothing on that page is estimated. A card whose source is not connected says not connected and offers the connection rather than drawing an empty chart, and a missing day in a chart is a day your platform did not report — not a zero. If a number looks wrong, first confirm the source behind it is connected and the period is the one you meant.You cannot find something you know you made
Check: the workspace button in the top bar — you may be looking at a different workspace. A workspace is a closed box: its content, settings, connected channels and knowledge are its own, and nothing crosses between them. Most people have one workspace and never think about it; if you run several, this is the first thing to check. See Your data and privacy.You are not getting the emails you expected
Check: Settings → Notifications. It is a grid — one row per kind of thing that happens, one column per way of reaching you — so the answer is at the crossing point. Two things catch people out:- The summary is a separate switch. Choosing email as one summary instead does not turn the Email column off; rows with Email still on keep emailing as things happen.
- Turning off In the app stops the bell too, not just the email.
Texts are not arriving
Check: the same grid — texts exist for two rows only. Waiting on your yes and publishing went wrong are the only kinds that send a text; every other row shows a dash instead of a switch, because it does not send texts at all. Texts also start only once your phone is verified.A support reply never showed up in the conversation
Check: the bell in the top bar. The reply arrives as a notification carrying the person’s full message. Re-opening the Support conversation does not show you the reply — the conversation does not redisplay what was said before. There is no ticket portal to check and no reference number to keep. See Getting help.An API call is being refused
Check: the status code first, thenok. A 4xx means the request never
reached the action; a 200 means it did, and "ok": false in the body is the
action itself declining with a reason.
Branch on ok, never on the status code.
Errors and refusals names every refusal, what it
means, and who can clear it — including the four that are about the platform
rather than about you, where minting another key is the most common wasted step.