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Most confused conversations are vocabulary problems — two people using one word for two things. This is the word the product uses, so the screen and the answer agree.

Two words that are easy to swap

Account and Profile. Your account is the company — plan, people, billing. Your profile is you — your name, your avatar, your own preferences. Account and Workspace. The account holds the plan and the people; a workspace holds one business’s work. When something is “missing”, the most common cause by a wide margin is that it lives in a different workspace than the one you have open.