> ## Documentation Index
> Fetch the complete documentation index at: https://docs.goosybear.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Exporting and deleting your data

> The two exports, how many you can ask for, how long a copy stays downloadable, and how closing a workspace or an account works.

You can take a copy of your material out at any time, and you can close a
workspace or the whole account. Both are self-service, and both are free.

## The two exports

They cover different things, and they live in different places.

| Export        | Where              | Who can ask            | What it covers                                                                                                                                                                                 |
| ------------- | ------------------ | ---------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Workspace** | Settings → Data    | Owner or admin         | Everything the workspace you are working in has given us — its briefs, settings and schedules as structured files, plus time-limited links to its media. One workspace, not the whole account. |
| **Personal**  | Settings → Profile | Anyone, for themselves | Your own record — your profile, the things you created, and the choices you have made.                                                                                                         |

To export a different workspace, switch to it and ask again. The request is
always pinned to the workspace you are in.

If you are a member rather than an owner or admin, the workspace export is not
yours to ask for — but your own personal copy always is, from your profile.

## Asking for a copy

Ask, and it is built in the background. Larger accounts take a few minutes. The
request moves through visible states, so you never have to guess:

| State        | What is happening                                             |
| ------------ | ------------------------------------------------------------- |
| **Queued**   | We have the request and will start shortly.                   |
| **Building** | We are gathering your data.                                   |
| **Ready**    | The file is there, with a **Download** button and its size.   |
| **Expired**  | The download window has closed and the file has been deleted. |

**A finished copy stays downloadable for 7 days**, then the file itself is
deleted. Ask for a fresh one whenever you need it.

Each export also has an allowance — **two copies every 30 days by default**.
The page shows the allowance that applies to you, so read it there rather than
from this sentence. When you have used it, the page names the date you can ask
for the next one rather than failing silently.

## What is in the file, and what is not

Every copy lists what it contains and what it leaves out. Anything we worked out
about you, rather than received from you, is named in that list and deliberately
not included.

If something goes wrong part-way through, the request says which part failed and
what to do — usually ask for a fresh copy.

## Closing a workspace or the account

Both live under **Settings → Data**, and both are scheduled rather than
immediate.

* **Closing a workspace** removes everything made under it — content, uploads,
  schedules. The rest of the account is untouched.
* **Closing the account** removes everything under it: every workspace, every
  person's access, all of it.

**Nothing is removed for 30 days.** Until then the page shows how many days are
left and carries one button that calls the whole thing off. Once the removal
starts running it can no longer be cancelled, and the page stops offering to.

To start either one you type the name of the thing you are closing, so it cannot
happen by a stray click.

Closing is an **owner's** decision. An admin who opens the page sees the panels
and is told plainly that only the account owner can do it.

## What is kept anyway

Invoices, tax records and the record of which terms you accepted are kept even
after a deletion runs, because the law requires them.

## Get the copy first

The export and the closure share one page on purpose: "get my data out before I
close this" is one thought, not two. If you are closing something, ask for the
copy first and download it while the 30 days are still running.

## Related

* [Your data and privacy](/your-data-and-privacy) — where things live, who can
  see them, and the legal documents.
* [Support access](/account/support-access) — letting support look, and stopping
  it.